Incident response
Incident Response for Thai SMBs
When ransomware encrypts shares or finance gets a fake payment thread, the next hours decide cost and downtime. Incident response (IR) is the playbook and people who contain, investigate, and recover, not just an antivirus pop-up.
Incident response for SMBs means predefined severity levels, who to call, how to isolate endpoints, how to preserve evidence, and who communicates with staff and insurers. SOCGuard Managed SOC includes 24×7 analyst response with a 1-hour critical SLA; lower editions escalate with documented paths.
IR vs monitoring, both matter
Monitoring detects and alerts. Incident response acts, isolate a host, revoke sessions, block indicators, and guide rebuild. Buying only detection without a response path leaves IT alone at 2 AM. Buying only a one-off IR retainer without monitoring means you call after damage is done.
What a practical SMB IR plan includes
Named contacts and after-hours channels, severity definitions (critical vs high), isolation authority (who can take a laptop offline), evidence preservation basics, and a short communications checklist for leadership and customers. Fancy war rooms are optional; clarity is not.
How SOCGuard editions map to response
Protection and MDR emphasise detection, triage, and guided next steps. MPR adds hunting that finds issues earlier. Managed SOC includes active containment with a 1-hour critical response SLA, the closest fit when insurers or boards ask “who responds overnight?”
Ransomware and BEC realities in Thailand
Pair this guide with our ransomware and phishing articles for prevention; use IR planning for the day prevention fails.
Common questions
Do we still need cyber insurance?
Yes: IR and insurance solve different problems. Insurers often ask for monitoring and response capability; see our cyber insurance requirements guide.
Can you help if we are already breached?
Contact us immediately with what you know (affected systems, ransomware note, unusual sign-ins). Scope depends on edition and whether we already monitor your environment; we prioritise containment guidance.
Is Managed SOC the only edition with response?
All editions include escalation paths. Managed SOC is the tier with 24×7 active containment and the tightest critical SLA. Compare editions for the full matrix.
Ready to scope your environment?
Tell us endpoint count and cloud platforms, we recommend a tier within 24 hours.
